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Privacy & cookies policy
in fulfillment of Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016
Data about the Administrator
The website https://danayahotel.bg is owned and operated by Apart Hotel Danaya, registered with the following company identifier and address: Patriarch Evtimiy St. 67, Stara Zagora, 6000. Apart Hotel Danaya is a commercial company engaged in providing hospitality services.
Contact details for Apart Hotel Danaya
Location: Patriarch Evtimiy St. 67, Stara Zagora, 6000
Phone: +3598 8208 8816
Email: danaya.apart@gmail.com
Website: https://danayahotel.bg
Contact details for the Data Protection Officer:
You can contact the Data Protection Officer directly here:
Email: danaya.apart@gmail.com
Phone: +3598 8208 8816
The personal data we collect and process from you are:
Category of personal data:
- IP address
- Name and surname
- Phone number
- E-mail address
- Payment data
We declare that the personal data we collect will be used solely for the following purposes:
- Sending a response to an inquiry from you
- Providing guest services
- Booking accommodation, restaurant, SPA or beauty salon services
- Analysis of visits and use of the site
- Accounting and tax purposes
What is personal data?
According to the General Data Protection Regulation, personal data is defined as: "Any information relating to an identified or identifiable natural person (data subject); an identifiable natural person is one who can be identified, directly or indirectly, in particular by reference to an identifier such as a name, an identification number, location data, an online identifier or to one or more factors specific to the physical, physiological, genetic, mental, economic, cultural or social identity of that natural person;".
Why does Apart Hotel Danaya collect and store personal data?
In order to provide you with the services and products that you can find on our site, we need to collect certain personal data from you. These services and data are as follows:
- Online booking - to process your booking order, issue all legally required documents and provide after-sales service, we need to collect personal data about your names, phone number, email address, payment data, and company data.
- Sending an inquiry - so that we can contact you after you send us an inquiry, we need to collect personal data about your names, phone number, and email address
- To analyze visits and use of our site, we need to collect personal data about your IP address
- To comply with legally defined accounting and tax requirements for sales, we need to collect personal data about your names, payment data, and company data
We guarantee that the information we collect and use is necessary for this purpose and is not intended to invade your privacy.
How do you use my personal data?
We use the above personal data to be able to:
- Contact you after an booking is made or to get feedback from you
- Process your online payment
- Prepare all legally required documents, including but not limited to: invoice, booking confirmation, etc.
- Report our realized revenues to the National Revenue Agency
- Respond to your inquiry
- Prepare analyses of site usage, including but not limited to: daily number of visits, daily number of unique visitors, number and percentage of repeat orders, etc.
Will you forward and share my personal data with other organizations or individuals?
Part of your data, in anonymized format, will be transmitted to third parties for the purpose of analyzing site usability. These parties are:
- Google Inc. via Google Analytics - a tool for analyzing user behavior
- Facebook Inc. via Facebook Pixel - a tool for analyzing user behavior
Although the data we send to third parties is anonymized and therefore cannot be used for identification, we undertake to ensure that all listed organizations also comply with the requirements of the General Data Protection Regulation (GDPR) and take the necessary measures for their secure storage and processing.
Part of your personal data may be provided to third parties, but only with your explicit consent and only when necessary to provide the services offered by us, namely - making an online booking, making online payments. The organizations to which we may provide your data are:
- SendGrid Inc - for sending Email messages with notifications about the status of your booking
- PayPal Holdings, Inc. - for making online payments through PayPal
- Stripe, Inc. - for making online payments through PayPal and Braintree Payments services
- DSK Bank (part of OTP Group) - for making online payments through DSK Bank
- myPOS Technologies ЕAD - for making online payments through myPOS
- Our accounting / bookkeeping provider(s)
Your data that we send to the above-mentioned parties is protected, as they have published statements that they comply with the General Data Protection Regulation (GDPR), and we have taken all necessary measures to protect data transmission. Your personal data will not be provided to other persons, nor sold for the purpose of obtaining financial or any other benefit.
How will you store and protect my personal data that you collect?
Apart Hotel Danaya will process (collect, store, and use) the information you provide in a manner consistent with the requirements of the General Data Protection Regulation (GDPR). We will strive to keep the information accurate and up-to-date.
We will not store information about you longer than reasonably necessary to fulfill the specific purposes for which it was collected and for which you have been notified here.
Some of the information storage periods depend on legal obligations to keep documents and information for certain minimum periods. This includes, but is not limited to: the requirement to keep invoices for each sale for a period of 5 years.
We will take all foreseeable technical and organizational measures to ensure the protection of your data from unauthorized access. Measures include, but are not limited to: encrypting the connection between you and the site with an SSL certificate, adhering to all good practices for ensuring the security of websites and their associated databases, etc.
You, as a data subject, have the right
to request Apart Hotel Danaya – the data controller – to cease automated processing, including profiling, and YOU HAVE THE RIGHT not to be subject to a decision based solely on automated processing, including profiling;
You can do this in the following way:
- By sending a request to the specified contact details of Apart Hotel Danaya, or directly to the specified contact details of the Data Protection Officer
To verify your identity, you need to provide one or more of the following details: full name, email address, phone number, booking reference number, payment reference number, invoice number.
Addendum
Cookies and how we use them
These rules describe how https://danayahotel.bg uses Cookies and similar files and technologies on its websites, e.g., Local Shared Objects, also known as "Flash cookies", web beacons, etc. We refer to them collectively as Cookies. If you visit our websites and your browser settings accept Cookies, we consider that you accept our use of Cookies.
What are Cookies and how do they work?
Cookies are small files that are sent to and stored on your computer by the websites you visit. Cookies are stored in your browser's file directory. The next time you visit the same site, your browser will read the Cookie and transmit the information to the website or element that originally set the Cookie. To learn more about these technologies and how they work, please visit, for example, allaboutcookies.org.
Why does https://danayahotel.bg use Cookies?
We use Cookies on the https://danayahotel.bg domain to provide you with a smoother experience. Here are the main types of Cookies we use:
Essential functions:
These Cookies are essential for the functioning of our websites and key to facilitating your work with them. You can navigate without interruption, as your chosen language and country will be remembered, for example, and authentication for some parts of the domain will be preserved.
Site improvement:
These Cookies allow us to improve our websites by collecting information about how they are used. We analyze data to determine, for example, the number of unique users reading a particular article (to know which materials are popular), or whether a video file was watched to the end or only halfway through. We are also interested in where our content is accessed so that we know how to organize our sites for optimal user convenience. We count "Like" and "Tweet" clicks and track what content from our sites has been shared or used as a reference.
Personalization:
These Cookies help us make the content as personalized as possible, for example by showing you targeted banners or relevant recommendations. We examine what type of referral was used to reach our sites, such as an email campaign or a link from a referring site, so that we can calculate the effectiveness of our promotions and advertising campaigns.
How can I manage Cookies?
You can review the available options for managing Cookies in your browser. The browser can be used to manage Cookies related to basic functions, site improvement, personalization, and advertising. Different browsers use different ways to disable Cookies, but they are usually found in the Tools or Options menu. You can also review your browser's help menu or open one of the following links:
In addition to managing Cookies, browsers usually allow you to control files similar to Cookies, such as Local Shared Objects, by enabling your browser's privacy mode.
In addition, you can block all non-essential Cookies that this site uses by clicking the "Privacy settings" button at the bottom of the site. Disabling Cookies may prevent you from using certain areas of the https://danayahotel.bg website.
How long do we keep the information?
This depends on the type of Cookies. Session Cookies expire when you close your browser. Persistent Cookies, including Local Shared Objects ("Flash cookies"), are valid for up to 3 months.